IRS Customer Experience Research
The 2032H8-24-N-00100/Customer Experience Research report focuses on the IRS’s strategic initiatives aimed at improving taxpayer services and fostering a fair and transparent tax system. Key Highlights: Enhanced Taxpayer Services: Focus on improving taxpayer experience and service delivery through strategic initiatives. Support for Spanish LEP Communities: Targeted efforts to provide better resources and support for Spanish-speaking taxpayers. Balanced Measures Framework: Comprehensive evaluation of performance in business outcomes, customer […]